There is no such thing as zero risk. We therefore do everything we can to guarantee the highest level of security. Our teams are trained to ensure the safety of our connected solutions. Our offers use a full range of state-of-the-art security mechanisms and regular audits are performed on the whole chain.
When we refer to security at Somfy, it includes:
When you choose Somfy, you benefit not only from the latest generation of cameras, but you are also guaranteed that your privacy is respected.
You can decide at any time to cut the link between the Somfy server and external services provided by our partners.
There are two ways to remove the link:
Regarding voice assistants, each voice service company has their own security policy. The choice is yours as to which Somfy equipment your voice assistant has access to, if you decide to provide access at all.
At Somfy, we have always valued our customers and users’ right to data privacy and protection. We are determined to provide the high level of protection that your personal data deserves, and to be fully transparent in how we use your data.
Respecting the European General Data Protection Regulation (GDPR) is our priority. We are committed to focusing all our efforts on complying with it.
Even in countries outside the European Union that are not covered by this regulation and where we offer connected solutions, we aim to apply the highest applicable standards.
We collect your user and product data exclusively to ensure the highest service quality.
We never share your data with other companies or partners without your permission when it is required. For more information about the information we collect according to the product or service, you can read our privacy policy.
As an individual you have rights. As a supplier, we commit to fully respecting them.
The right to:
At any time, you can ask to have all or part of your data erased. However, some data may be required to Somfy connected products. In this instance, we will inform you about the consequences of this request.
We highly recommend that you create a password so that no one can access your phone and applications, and from them, your residence.
If you have lost your smartphone and you want to change the password you use for your Somfy application, you can do it by yourself, 24 hours a day, from your online Somfy account. You can also call our office during opening hours to change your password or disable your account.
Some of our products require a Wi-Fi connection to function properly. We strongly recommend using a password to access your Wi-Fi. The password increases security to the same level as an ethernet connection.
Do you want to know anything about your data protection and/or respect for your private life? Don’t hesitate to get in touch. We will answer quickly and expand this section if necessary.